Terms of Service

By accessing and using our website or services, you accept and agree to be bound by the terms and provision of this agreement.

These terms apply to:

• Use of our website (https://upper-canada-sanitation.com)

• All sanitation services provided by Upper Canada Sanitation

• Consultation and assessment services

• Training programs and materials

• Any related communications or documentation

If you do not agree to abide by the above, please do not use our services or access our website.

Upper Canada Sanitation provides professional sanitation services to food processing facilities across Ontario, including:

• Daily sanitation and cleaning services

• Regulatory compliance consulting

• Staff training programs

• Equipment maintenance and repair

• Facility assessments and audits

• Emergency response services

All services are provided in accordance with applicable industry standards and regulations, including HACCP, CFIA, USDA, and FDA requirements where applicable.

Service delivery is subject to the following terms:

• Services will be performed by qualified and certified personnel

• All work will comply with applicable health and safety regulations

• Service schedules are established by mutual agreement and may be adjusted as needed

• Access to client facilities must be provided during agreed-upon service times

• Client must provide necessary safety equipment and facility information

Service modifications or cancellations must be communicated with reasonable notice. Emergency service requests may incur additional charges.

Payment terms and conditions:

• Payment terms are net 30 days unless otherwise specified in the service agreement

• Late payments may be subject to interest charges of 1.5% per month

• Disputed charges must be reported within 30 days of invoice date

• Services may be suspended for accounts in arrears beyond agreed terms

All prices are quoted in Canadian dollars and are subject to applicable taxes. Price adjustments may occur with 30 days written notice.

Clients are responsible for:

• Providing safe and reasonable access to work areas

• Ensuring compliance with all workplace safety requirements

• Providing accurate facility information and operational schedules

• Maintaining adequate insurance coverage for their operations

• Prompt payment according to agreed terms

• Cooperation with our staff during service delivery

Failure to meet these responsibilities may affect service quality or result in additional charges.

Upper Canada Sanitation's liability is limited as follows:

• Our liability is limited to the value of services provided

• We are not liable for indirect, consequential, or punitive damages

• We are not responsible for production losses or business interruption

• Coverage does not extend to pre-existing conditions or contamination

We maintain comprehensive general liability and professional liability insurance. Clients are encouraged to maintain their own appropriate insurance coverage.

We respect the confidential nature of our client relationships:

• All client information is treated as confidential

• Facility layouts, processes, and operational details are protected

• Employee information and training records are kept secure

• Non-disclosure agreements are available upon request

Our employees are trained on confidentiality requirements and sign appropriate agreements. Information is only shared as required by law or regulation.

Intellectual property rights and ownership:

• Training materials and documentation remain our property

• Customized procedures become joint property upon full payment

• Client may not reproduce or distribute our materials without permission

• We reserve the right to use general methodologies with other clients

Any innovations or improvements developed during service delivery will be subject to separate agreement regarding ownership and use rights.

Service agreements may be terminated:

• By either party with 30 days written notice

• Immediately for material breach of contract

• For non-payment after appropriate notice

• Due to regulatory or safety violations

Upon termination, all outstanding invoices become immediately due. We will provide reasonable transition assistance to ensure continuity of essential services.

Both parties must maintain compliance with all applicable regulations:

• Health and safety requirements

• Environmental regulations

• Food safety standards (HACCP, CFIA, etc.)

• Employment and labor laws

• Industry-specific requirements

Changes in regulations may require service modifications, which will be communicated and implemented as quickly as possible.

Neither party shall be liable for delays or failures in performance due to circumstances beyond their reasonable control, including:

• Natural disasters or severe weather conditions

• Government regulations or restrictions

• Labor disputes or strikes

• Pandemic or health emergencies

• Equipment failures or supply shortages

We will make reasonable efforts to minimize disruptions and provide alternative solutions where possible.

These terms are governed by the laws of Ontario, Canada:

• All disputes will be resolved under Ontario jurisdiction

• Mediation will be attempted before litigation

• Canadian federal laws apply where relevant

• International clients subject to additional agreements

Any legal proceedings must be conducted in the courts of Ontario, Canada.

We reserve the right to modify these terms:

• Changes will be posted on our website

• Major changes will be communicated directly to clients

• Continued use of services constitutes acceptance

• Existing contracts remain under original terms until renewal

We recommend reviewing these terms periodically to stay informed of any updates.